Terms and conditions

BASIC INFORMATION

Name: NANA JEWELRY

Business name: NATASA CVETKOVIC PR JEWELERY PRODUCTION NANA JEWELRY NOVI SAD

Status: Active

Legal form: Entrepreneur

Registration number: 65883317

Foundation Date: 28.08.2020.

INTERNET STORE

The general business conditions of the Internet store are determined in more detail by the areas that you can access by clicking on the desired area, all in accordance with the Law on Consumer Protection and the International Code of Electronic Business. The General Terms and Conditions define the activity of the Internet store, users of rights and the business relationship between the seller and the claimant.

An online store is an information system intended for presenting and selling products to consumers.

REGISTRATION

By registering on this site, you automatically accept its propositions. As a registered member, you only need to log in to your account each time you register.

METHODS OF DELIVERY

The Seller undertakes to deliver the purchased goods to the Consumer by sending the goods through a courier service, whereby the costs of delivery are borne by the consumer.

Deliveries are not made on Sundays and public holidays.

METHOD OF PAYMENT

The consumer can pay for the goods by cash on delivery (only available for Serbia) and with card payment for supported card providers (VISA, MASTERCARD, MAESTRO). In case of ‘Pay by card’ option, order value will be reserved until it is confirmed that ordered items are actually available. NANA JEWELRY will contact the Customer to confirm available items and then account or refund the order value.

PRICES IN INTERNET STORES

The seller reserves the right to change prices without prior notice to customers, unless otherwise stated (in the case of promotions and special discounts). Prices are valid at the time of creating the order and have effect and validity for the next period. All prices include taxes and no further tax will be accounted to the customer. When buying items from abroad (outside Serbia), customer must check the custom rules applied in the country that we are delivering to.

TERMS OF CANCELLATION OF THE ORDER

If you want to cancel your order, please contact us no later than 48 hours before the planned delivery of the ordered goods, otherwise we will consider that it will be realized and on the day of the planned delivery you will be charged for the entire amount of your order. Our contact phone for all complaints and information is +38163508605. You can also contact us via email: info@nanajewelry.shop.

RETURN

Refunds to the customer who previously paid by cash on delivery or payment to the account, is made in part or in full. NANA JEWELRY is obliged to make a refund within the agreed time, by payment to the customer’s account. For order paid by card, NANA JEWELRY can make a refund to the same account that was used during payment.

OBSERVATIONS AND COMPLAINTS

Complaints, complaints and objections consumers can make:

• by sending an email to info@nanajewelry.shop
• on the phone number +38163508605 in the period from 08: 30-17h every working day
• by regular mail to the address – Stare Cigle 1, Novi Sad

The seller will confirm within one working day that the complaint has been received. Within 8 days from the date of receipt of the complaint, the seller will notify the consumer in writing or electronically of the decision (accepted or rejected consumer objections regarding the conformity of the item). article, as well as the possible way of resolving the complaint in accordance with the Law on Consumer Protection (refund, appropriate price reduction, replacement or repair of the article). The complaint will be resolved within 15 days from the day of receipt of the complaint.

FINAL PROVISIONS

The supplier reserves the right to change these conditions without prior notice to its customers. Every consumer can check the currently valid conditions when ordering products.